SHIPPING / RETURNS / PAYMENT
Shipping
Our fulfillment team ships Monday through Friday. We make every effort to process and ship your order within 2 business days of receipt. Shipping rates and speeds are calculated by the carriers, and are based on the weight and size of your order as well as the distance to be shipped. Please note that the estimated shipping time begins the day your order is received by the carrier, not the day that the order was placed. If you would like expedited shipping, please contact us for more information at shop@ericatanov.com. We are not responsible for delayed, lost, or stolen packages. Some international orders may experience customs delays and we have no control over them. On occasion, an item you selected might be out of stock. If this is the case, we will contact you upon receipt of your order.
Domestic
We offer domestic shipping through USPS and UPS. You can select your preferred carrier and service speed at checkout.
International
We offer international shipping through USPS. Please allow 7-21 days for your order to reach your destination country, plus extra time for your order to pass through customs. Orders shipped outside the U.S. will be delivered on a Delivery Duty Unpaid (DDU) basis. The recipient is responsible for paying all customs duty/tax and clearance related fees, which are based on the full purchase price paid for this order (as reflected on the commercial invoice). We cannot declare international orders as "gifts" on customs documentation. We are not responsible for any delays that may result from customs processes. If your package has arrived in the destination country and you have not received it, we suggest you contact your local postal service or customs office for further information.
White Glove Delivery
Erica Tanov furniture and large vintage pieces can only be shipped within the continental US via White Glove Delivery. We are unable to ship vintage and contemporary furniture internationally at this time.
Our award-winning White Glove Shipping partners take the utmost care in delivering orders — including shipping pieces all the way to their individual rooms, taking care of post-delivery assembly/installation, and removing any remaining packaging material and debris. For questions or shipping estimates, please contact shop@ericatanov.com or call 510-524-1762. Quotes are valid for 1 week. White Glove Shipping costs on custom furniture pieces may be updated after final production if fuel market volatility occurs. In the event of a shipping cost increase, the buyer will be notified before final shipping occurs and must approve the additional charge. Delivery charges are non-refundable, even if a White Glove Delivery is missed or the item does not fit into the building. The buyer is responsible for determining whether a piece will fit into their residence.
As Erica Tanov is only a facilitator between the buyer and shipper, the delivery service is liable for any issues or damages incurred during shipping. In the event of an item arriving damaged, Erica Tanov will coordinate with the buyer to best resolve issues. However, please note ownership of the products transfers to the buyer once the delivery service receives the order and Erica Tanov can only accommodate credits on a case-by-case basis. Buyers must report any claims within 24 hours of delivery.
Returns
Online return policy
Purchases of sale merchandise are considered FINAL SALE. Fabric, vintage goods, apothecary items, wallpaper, and furniture are also FINAL SALE. Items purchased with a promotional discount that are otherwise full price are eligible for return. Qualifying items may be returned within 10 days from the date of receipt for a complete refund (less any shipping costs) to the same card on which they were purchased. We do not refund original or return shipping costs. Shipping costs will only be refunded when the return is a result of our error. If you receive a damaged or incorrect item, please notify us by emailing shop@ericatanov.com within 3 days of delivery. All returns must be in their original condition and accompanied by a copy of the invoice included with the original shipment. You do not need an RA number. All returns must be sent via a traceable method to:
Erica Tanov Returns
1808 Fifth Street
Berkeley, CA 94710
We will contact you when your return has been received and processed. We make every effort to credit your card within one business day of receiving your return. Feel free to email us at shop@ericatanov.com with any questions about returns.
Exchanges
If you wish to make an exchange, please place a new order and return the original merchandise separately. This will ensure the quickest service and that the exchange item you need is in stock.
In-store return policy
Purchases made in our retail stores qualify for an exchange of store credit only for full-price merchandise returned within 10 days with receipt. No refunds. Purchases are final on sale merchandise. Purchases made with store credit are final.
Cancellations
Orders canceled by the customer may be subject to a 15% restocking fee.
Payment
We accept Visa, Mastercard, Discover, American Express, Diners Club, PayPal,Shop Pay, Apple Pay, Google Pay, and Meta Pay. Transactions areprocessed using a secured payment system. California residents will becharged applicable tax on the total amount of purchase.